Introduction
At Community Health Programs, we are committed to protecting the privacy and security of our clients. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, chpberkshires.org. We respect your privacy and are committed to maintaining and using this information responsibly.
Information We Collect
We may collect personal information that you provide us when you:
- Subscribe to our newsletter
- Contact us with questions or provide feedback via our web contact form
- Make a secure donation to CHP through our donor interface tool
The personal information collected might include your name, address, email address, and phone number.
CHP patients should not share personal health information through the CHP website. Patients can opt to create a CHP Patient Portal secure account to manage their health information and communicate with their health care provider about test results, managing appointments, messaging your doctor, renewing prescriptions and paying bills. To view the privacy notice for our patient portal, visit AthenaHealth.com.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to track activity on our services and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may be unable to use some portions of our service.
We also use Google Analytics to help understand how our customers use the site. Google Analytics uses cookies to collect information about visit frequency, pages visited, and other site usage data. This data is used solely to improve the site and enhance user experience. For more information on how Google uses this data, please visit Google’s privacy policy.
Data collected by Google Tag Manager
To monitor and provide diagnostics about system stability, performance, and installation quality, Google Tag Manager may collect some aggregated data about tag firing. This data does not include user IP addresses or measurement identifiers associated with a particular individual. Other than data in standard HTTP request logs, all of which is deleted within 14 days of being received, and diagnostics data noted above, Google Tag Manager does not collect, retain, or share any information about visitors to our customers’ properties, including page URLs visited. For more information on how Google Tag Manager uses the data, please visit Google Tag Manager’s terms of service.
Use of Information
The information we collect may be used in the following ways:
- To personalize your experience and allow us to deliver the type of content and product offerings you are most interested in.
- To improve our website so that it can serve you better.
Disclosure of Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.
Your Rights
You have the right to access, update, and delete your personal information by contacting our customer service team. Depending on your location, you may also have certain additional rights concerning your personal data.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly which information is being collected and those individuals or companies with whom it is being shared. Please see: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
- Users may visit our site anonymously.
- Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
- Our Privacy Policy link includes the word ‘Privacy’ and can be easily be found on the page specified above.
- You will be notified of any Privacy Policy changes on our Privacy Policy Page.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
To be in line with Fair Information Practices, we will take the following responsive action should a data breach occur:
We will notify you via email within 7 business days.
We also agree to the Individual Redress Principle, which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
Send information, respond to inquiries, and/or other requests or questions
To be in accordance with CANSPAM, we agree to the following:
- Not to use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, follow the instructions at the bottom of each email, and we will promptly remove you from ALL correspondence.
Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: [email protected]
- By visiting this page on our website:
- By phone number: 413.528.9311 ext. 1116
- By mail:
Communications & Marketing Department
442 Stockbridge Road, PO Box 30
Great Barrington, MA 01230
Updated 5/8/2024