Q: What is a Primary Care Provider? 

A: Primary care providers (or PCPs) are those physicians and Nurse Practitioners who deliver comprehensive health care in the clinic setting. This means they take care of a wide variety of problems–acute medical illnesses such as common colds, sinus infections, stomach problems, and skin rashes, for example, but also more chronic health problems like acne, depression, asthma, high blood pressure, and allergies.

Primary care providers also do physicals and annual women’s health care examinations, counsel their patients on healthy lifestyle choices, and recommend and prescribe birth control pills and other medicines. In sum, they provide total health care and work closely with specialists in other fields of health and medicine to keep their patients (you!) healthy. We urge our patients to develop a relationship with the provider of their choosing. The more you and your provider get to know each other, the more personalized and satisfying the care can become.


Q: What is a nurse practitioner?

A: A nurse practitioner is a registered nurse who has completed advanced nursing education (generally a master’s degree) and training in the diagnosis and management of common medical conditions. Our medical staff includes a nurse practitioner who provides a broad range of health care services to patients.


Q: What is a Patient Centered Medical Home (PCMH)?

A: The Patient-Centered Medical Home (PCMH) model is an approach to providing comprehensive primary care for children, adolescents, and adults. The PCMH is a health care setting that facilitates partnerships between patients and their personal physicians, and when appropriate, the patient’s family.


Q: Why is CHP a Patient Centered Medical Home?

A: CHP supports the patient medical home model, assists practices to improve the quality, effectiveness, and efficiency of the care they deliver, and to ensure that the activities within the practice are focused on meeting patient needs first. The PCMH model seeks to foster a relationship of trust between the care team and the patient, and to actively engage patients as partners in their health care.


Q: I am a new patient; what doctor will I see?

A:  You can find a brief biography of our providers on our web site by clicking their names on Find Your Health Professional page. After checking out these resources, you can ask the appointment staff to help you select a provider.


Q: I have health insurance, why would I go to CHP for care?

A: Patients typically choose CHP for their primary healthcare needs because of the quality of our providers, non-traditional hours and focus on the patient’s well-being.


Q: How do I schedule an appointment?

A:   Call

Adams Internists 413-743-1080
Barrington OB/GYN 413-528-1470
Great Barrington Health Center 413-528-8580
Lee Family Practice 413-243-0536
Neighborhood Health Center 413-447-2351
North Adams Family Medicine 413-664-4088

Q: What do I do if I can’t make an appointment or I am late?

A:  Call the health center where your appointment is scheduled and inform the staff as soon as possible. If you are running late, you may have to reschedule the appointment for a later time.


Q: How can I get a question to my doctor?

A: Call- the health center where your appointment is scheduled and leave a message for your provider.

Patient Portal- you can use the patient portal to ask simples questions and make simple request. Click here for patient portal information.


Q: I have a comment about the service I was provided at your health center; whom should I contact?

A: While you are at our clinic, you can always ask to speak to one of the supervisors or contact the practice manager directly. In addition, you may contact info@chpberkshires.org


Q: Will I be required to pay on the day of my appointment?

A: If your insurance plan has a co-pay, you must pay that at the time of your visit. If you have no insurance, you may be required to pay the entire bill at the end of the visit.


Q: Can I come to CHP if I have insurance?

A: Yes.  In fact over 90% of CHP patients have insurance.


Q: Can I come to CHP if I do not have insurance?

Yes. Our enrollment specialists assist patients in finding available coverage options for our patients.  For individuals that are not eligible for any insurance coverage, Health Safety Net may be an option.


Q: Are services at CHP free?

A: CHP has many free services available through our Family Services programs.  For most medical and dental services, fees are charged.


Q: Can I see a physician at CHP if I can’t afford to pay?

A: Payment for services is expected.  CHP has several enrollment specialists on staff to assist patients with whatever benefit plans they may be eligible for.

“CHP serves all patients regardless of ability to pay. Discounts for essential services are offered depending on family size and income.”  Click here for Sliding Fee Scale application

Click here for our Credit and Collection Policy.


Q: I don’t understand my bill; whom should I call?

A: All insurance and billing is handled by our central billing office. Call them with your questions at 413-528-9311.


Q: What insurance plans does CHP accept?

A: To find out whether CHP accepts your insurance or for information on co-payments and deductibles, please call your insurance carrier directly.


Q:  How much will my visit cost?

A: The cost of your visit is typically determined by your insurance coverage.  In most cases, the cost is limited to your co-pay.  Additional charges apply for such things as lab work, prescriptions, and specialty services.


Q: What specialty services does your health center provide?

A:  Office

  • Nutrition
  • Physical Therapy (limited locations) ,
  • Behavioral Health offered thru The Brien Center staff
  • Lab Draws (thru BHS drawing stations)

Mobile Medical Unit

  • Ophthalmology
  • Primary Care services
  • Nurse screenings


Q: How can I access my Medical Records?

A:   You may call the Health Center where your care is provided.  A medical record release form will need to be completed, records will be printed for patient to pick up. Via the internet go to CHP home page and launch patient portal. Click on the Patient Portal .Register. Make sure to use your primary or home phone number when registering. Log in with a PIN and password and follow the directions. For assistance, or if you experience difficulty when registering, please call our office (413) 528-9311 ext. 1171 during normal business hours.  When signing up for the patient portal at the bottom of the page there are questions and facts which will help to navigate. Click here for more patient portal information.