CHP Lee Family Practice Re-certified as PCMH

Posted: January 30, 2017

NCQA Patient-Centered Medical Home™ standards emphasize enhanced care through patient-clinician partnership and provider teamwork

At CHP’s Lee Family Practice, the “Patient Centered Medical Home”™ model of care has again received national recognition.

The National Committee for Quality Assurance (NCQA) has renewed CHP Lee Family Practice recognition as a Patient-Centered Medical Home (PCMH), which emphasizes team-oriented, coordinated primary care. The Lee practice was first recognized in 2013 – the first such designation in Berkshire County. CHP primary care practices Pittsfield and Great Barrington have since earned the PCMH designation.

“Our goal is to have each of our CHP primary care sites recognized as Patient Centered Medical Homes,” said Lia Spiliotes, CHP’s chief executive officer.

The Lee primary care team includes family medicine physicians Michael S. Kaplan, Robert Holub and Melanie Levitan, and family nurse practitioner Ann Hummel and adult nurse practitioner Karyn Farevaag. The practice also relies on four nurses, four medical assistants, four receptionists and a nutritionist as primary care team members.

“I am delighted that we have received recertification –it’s an affirmation of work we are already doing,” said Dr. Michael Kaplan.

Last year, CHP Lee received a $1 million federal grant to expand and reconfigure its practice facility off Route 102, to accommodate a growing demand for primary care in the region. The new space will provide space for care-team collaboration.

CHP’s practices in Lee, Pittsfield and Great Barrington also include full-time, onsite mental health clinicians from the Brien Center, to better integrate mental health services with primary health care.

The NCQA Patient-Centered Medical Home is a primary care model that emphasizes teamwork and information technology to improve care, improve patients’ experience and reduce costs. Instead of approaching health care as a series of episodic office visits, the PCMH model fosters ongoing partnerships between patients and their personal clinicians. Research shows that medical homes can lead to higher quality and lower costs, and can improve patient and provider reported experiences of care.

“NCQA Patient-Centered Medical Home Recognition raises the bar in defining high-quality care by emphasizing access, health information technology and coordinated care focused on patients,” said NCQA President Margaret E. O’Kane. “Recognition shows that CHP Lee Family Practice has the tools, systems and resources to provide its patients with the right care, at the right time.”

To earn recognition, which is valid for three years, CHP Lee Family Practice demonstrated the ability to meet the program’s key elements, embodying characteristics of the medical home. NCQA standards aligned with the joint principles of the Patient-Centered Medical Home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the American Osteopathic Association.

NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA’s Web site ( contains information to help consumers, employers and others make more informed health care choices.

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